Our Clients

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Since 1975, IFAC has helped beef, dairy, and potato farmers with their finances, from balancing books to paying taxes. We needed digital transformation to achieve more robust access to the internet, with disaster recovery policies and security to improve services to the 14,000 of rural farmers we work with. We approached ROCTEL and they immediately rolled up their sleeves and in just six months ROCTEL installed more than 300 Cisco access point routers, switches and devices across the network. They also rolled several solutions under its ROCSOLID Managed Service to help our members work together and manage their new network. ROCTEL connected all devices, delivered carrier neutral connectivity to offer disaster recovery, high speeds and security to all our IFAC locations. Farmers can walk into any location of IFAC’s in the country and enjoy enterprise class Cisco Wi-fi without changing credentials or compromising security. Thank you ROCTEL!

“I would very much like to take the time to thank you ALL for your effort in finding a solution to my recent query.   I was totally impressed by everybody’s effort and the final solution. I think this reflects very well on your company, again many thanks and appreciation”.

“The difference in service was amazing. There were no delays, no excuses, no messing: just prompt and efficient service. When I discovered that they also handled voice traffic, I asked them to provide a quote. While cost is obviously a major factor in our decision to move to ROCTEL, the level of customer service was also very important. I can pick up the phone and know that I will have their attention immediately. There is a lot to be said for working with a smaller telecommunications company. We are treated as a very important customer and not just a number. It is rare to get quality and cost in a single package and then to have top class service on top. It’s great!”

“We need scalable and reliable IT infrastructure today to underpin and secure our future goal. Cisco has helped InnaLabs go from startup mode to full-scale production. Now that we’ve set our sights on the world, it’s good to know Cisco technology, underpinned by ROCTEL's Managed Service, offers an IT roadmap that is as ambitious as ours. The future is bright.”

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"Retailers require connectivity in a cashless future, but franchise owners don’t always have all the appropriate resources at their disposal."

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"We we were looking for the best connectivity and Wi-Fi throughout our building for our tenants. Thankfully, ROCTEL, along with CISCO, provided that for us."

" At MD7, we're acutely aware that world-class communication infrastructure serves as the cornerstone for business innovation and excellence.
In today's fast-paced world, staying connected is not just a necessity but a game-changer. That's why we're grateful the Scotch House, in Dublin, Ireland has partnered with industry leader ROCTEL to provide our international headquarters with cutting-edge connectivity solutions that keep us at the forefront of progress.
Through the power of connectivity, our teams collaborate seamlessly, share ideas effortlessly, and drive innovation with lightning speed. When communication flows smoothly, creativity and productivity soar, reshaping the landscape of what's possible. We strive to give our employees the best technology possible. That's why we have been partners with ROCTEL for the past 10 years. ROCSOLID enables us to have the best performance."

Lifeline Ambulance Service is Ireland’s largest private ambulance company, second only to the National Ambulance Service. Operating nationwide with 12 bases, Lifeline’s mission is to ensure seamless patient transport and healthcare support across the country providing transportation for over 24,000 patients annually. Running on a 24/7 basis, Lifeline Ambulance Service relies heavily on robust systems for connectivity, communication, telemetry and data management to maintain its exceptional standards of service.

The Problem

Given the unique nature of its operations Lifeline needed:

• Continuous Connectivity: As a 24/7 service, uninterrupted phone lines and internet access are crucial for receiving hospital bookings and dispatching ambulances.
• Data Management: Efficiently handling patient information, generating invoices, and providing detailed reports to hospitals requires secure and reliable systems.
• Operational Oversight: With up to 50 ambulances on the road daily, real-time tracking and coordination are vital for smooth operations.
• Security Concerns: Protecting sensitive patient data while ensuring compliance with data protection regulations is non-negotiable.

A system failure, whether due to connectivity loss or data breaches, could compromise Lifeline Ambulance Service’s reputation for reliability.

The Solution

To address these challenges, Lifeline Ambulance Service partnered with ROCTEL in 2023 to avail of its ROCSOLID CARE system. This solution provides:

1. Reliable Connectivity: Boasting 99.999% uptime, ROCSOLID CARE ensures 24/7 availability of phone lines and internet services, guaranteeing seamless communication with hospitals and ambulances.
2. Real-Time Operational Oversight: Integrating seamlessly with Lifeline’s in-house systems, ROCSOLID CARE amalgamates call management, invoicing, and reporting, streamlining processes from booking to billing. This enables Lifeline to deliver detailed activity reports to hospitals, enhancing transparency and accountability.
3. Robust Data Security: ROCSOLID CARE provides state-of-the-art data protection, assuring hospitals and patients that their information is secure and compliant with regulations.

The Result

Since implementing ROCSOLID CARE, Lifeline Ambulance Service has achieved:

• Uninterrupted Service: Continuous connectivity has eliminated downtime, ensuring patients meet their appointments on time.
• Operational Efficiency: Integrated systems have streamlined workflows, reduced administrative burdens and enhanced responsiveness.
• Enhanced Customer Confidence: Our clients trust Lifeline’s secure and reliable data handling, which in turn strengthens the partnership between Lifeline, our clients and our stakeholders.
• Scalable Operations: With reliable systems in place, Lifeline is well-positioned to continue expanding its services and meeting increasing demand.

"Partnering with the ROCTEL team has been an excellent experience”, shares Lisa Harlow, Chief Operations Officer, Lifeline. “Their advice and expertise really stand out. I also appreciated that they took the time to understand our specific needs, delivering a technology solution that helps us consistently provide outstanding service to our patients. It’s also reassuring to know that if any issues arise, I can trust ROCTEL to prioritise us as a customer and ensure a prompt resolution."

“Innovation is at the core of what we do in ROCTEL”, explains Cormac Reid, CEO. “We understand that business outcomes are vital when clients select what technology to use. We strive to support and meet those needs using ROCTEL innovations powered by technology from Cisco and Meraki and underpinned with additional business intelligence and AI”.

Conclusion

Lifeline Ambulance Service is committed to providing exceptional patient care which is underpinned by its investment in reliable technology solutions. ROCTEL’s ROCSOLID CARE system has been instrumental in enabling Lifeline to maintain its reputation as Ireland’s leading private ambulance provider. Lifeline Ambulance Service continues to deliver life-saving services to patients across the country, 24 hours a day, 7 days a week.